At times when physical interaction becomes difficult - such as with COVID-19 - a hybrid customer journey can work to create a winning customer experience.
Video conferencing solutions may present an enticing 'quick fix' for organizations at this time but are they really adding the value that clients seek and the businesses themselves require?
Video chat leverages the popularity of online video for conversational banking, making interactions between customers and banks more personal and streamlined.
Video chat has transformed how financial institutions deliver customer service whether it occurs on a phone, via computer or enhanced with co-browsing.
Video chat allows advisors to connect with customers face-to-face making interactions more personal and streamlined accelerating the sales process.