Customers are loyal to banks that offer them a seamless, pleasurable, and personal service which explains the desire for an omnichannel experience.
Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Video chat leverages the popularity of online video for conversational banking, making interactions between customers and banks more personal and streamlined.
Live chat software uses high-tech to get more qualified leads and increase conversions rates in financial institutions. Make the most of live chat with these tips.
Customer service relies on effective communication between agent and client. Live chat technology is a powerful way of enabling this exchange, allowing visitors to communicate with their bank whenever they want.