Why focusing on customer touchpoints diminishes a winning banking customer experience
By adopting a more customer-centric viewpoint, financial institutions can envisage the journey as a whole and create a more positive and efficient experience.
Co-Browsing vs. Screen Sharing: what’s the difference?
Banks can use Co-browsing alongside a phone call, a chat session, or a messenger conversation and ultimately create a more personalized experience for their customers. But remember Co-browsing is different from Screen Sharing.
Is an isolated video conferencing solution a false economy?
Video conferencing solutions may present an enticing 'quick fix' for organizations at this time but are they really adding the value that clients seek and the businesses themselves require?
What are the best use cases for chatbots in banking?
Chatbot technology has the potential to ease the workload of customer service advisors and also offer an efficient support system for bank customers.
Co-browsing best practices to improve customer experience
Co-browsing has the potential to transform customer service. Learn the best ways to use it to both improve customer satisfaction and grow your business.