Seamless collaboration between Calenso and Unblu significantly increases the process of scheduling and execution of online meetings. But why do you need an automated scheduling tool like Calenso?
How can brokers deliver a customer experience that is both remote and personal? Insurance brokers should use technology to grow trust and build loyalty.
Insurers need to reconfigure the customer journey to meet evolving demands and ensure they always put the customer at the heart of their strategy.
My friend’s mom is choosing a Christmas present for her insurance agent. As she puts it, it’s one small way she can thank her for going above and beyond during a time of need. So what was it that turned her difficult situation into a personal relationship?
The majority of insurance customer journeys get interrupted or stalled. They start off well, but generally a bottleneck pops up as soon as there is some complexity in the claims process. Most insurers are not truly considering the journey their customers want to take. With an end to end digital journey, they can radically improve the customer experience, make the claims process a lot simpler and faster, and increase their bottom line. But it has to start with an agile approach.