Information about us and our observations on the industry we serve.
Could adopting Customer Performance Indicators put customer-centricity at the core of your business and help your organization to ensure that customer needs always come first?
With targeted online ads being restricted by the likes of Google and Facebook, could customer education represent a powerful alternative for digital marketing?
What does it mean to put the customer first in today’s world? Here’s how to humanize the customer experience and build trust in your digital conversations.
The growing power of Millennials, as well as the pandemic, are creating a shift in customer preferences towards online banking.
There are multiple ways of measuring customer satisfaction and team performance including abandon rate, service level, or NPS.