Customer ExperienceInsurance
11 tips for improving customer experience in insurance services
Insurers need to reconfigure the customer journey to meet evolving demands and ensure they always put the customer at the heart of their strategy.
Conversational BankingCustomer Experience
7 customer service trends in digital banking
Customers want convenience, speed, and efficiency - and digital channels can fulfill this demand when they put human relationships first.
Customer ExperienceChatbots
How do chatbots work in financial services
Chatbots can make customer service faster and offer a starting point for customers looking for financial advice on complex issues like mortgages or insurance.
Unblu PlatformDigital TransformationCustomer Experience
Digitization in banking: why are digital banking services needed?
Customers are loyal to banks that offer them a seamless, pleasurable, and personal service which explains the desire for an omnichannel experience.
Digital TransformationCustomer ExperienceInsurance
Do you know what your insurance agent wants for Christmas?
My friend’s mom is choosing a Christmas present for her insurance agent. As she puts it, it’s one small way she can thank her for going above and beyond during a time of need. So what was it that turned her difficult situation into a personal relationship?