Information about us and our observations on the industry we serve.
How financial organizations can meet customer expectations at every stage of the customer lifestyle with different digital touchpoints and channels.
Why overcoming organizational disconnect and focusing on the entire customer journey are the keys to successful digital transformation.
Transform the mortgage experience with digital tools, showing customers that you care about their needs, winning their trust, and boosting sales.
Customers need to trust their mortgage lenders. How can you deliver convenient and personal mortgage advice that wins trust and boosts sales?
Could adopting Customer Performance Indicators put customer-centricity at the core of your business and help your organization to ensure that customer needs always come first?