Customer ExperienceCustomer service
Financial services for Millennials: 5 customer service tips
Financial providers should follow certain practices that take account of the demands and expectations of this tech-savvy generation.
Customer Experience
When did traditional banks start struggling with customers?
It is pretty obvious that digital transformation needs to start with customers first but banks often struggle with it. Banks should put customers always in the centre of their thinking. Digital transformation can be used as a catalysator and accelerate the process.
Customer Experience
Omnichannel banking best practices to enhance your customer service
Omnichannel banking offers the ease of digital tools while making space for those human interactions that make customers feel safe and secure.
Customer ExperienceChatbots
Why can't chatbots replace advisors in digital banking?
Unless these tools are integrated with those that allow for human-to-human conversation, they risk leaving customers alienated and frustrated.
Co-BrowsingCustomer Experience
How to use Unblu co-browsing to ease retail banking customer service
Adopting digital solutions allows banks to reduce support time and costs and gives customers the opportunity to interact with their bank in a way that suits them.