Conversational Banking
Make 2019 the year of meaningful conversations
This year, I challenge you to consider each conversation an opportunity to add value. It’s time to transform interactions and transactions into meaningful conversations.
Digital TransformationConversational Banking
Lagging Behind: The Digital Wakeup Call for Corporate Banking
Digitally nimble fin-techs will attract 30% of traditional corporate banking revenue over the next five years. That daunting estimate behooves corporate banking to get moving with transitioning over to omnichannel. It’s a complicated transition, but there are tools and technology that can boost profit and help traditional corporate banks hold on to market share.
Conversational BankingCustomer Experience
The Digital Frontier: Have we left seniors behind?
While every other age segment is online in large numbers, seniors are the last adopters in digital banking. Only 18% of seniors choose to use mobile banking services. Why is this? While age-related attitudes are partly to blame, banks can encourage seniors to adopt digital tools and re-engage with this important customer segment.
Digital TransformationConversational Banking
The ROI of Customer Satisfaction: It’s time to align with customer values
It’s time to align with customer values, not the bottom line. But transforming the customer experience is a huge commitment for a bank. How can we estimate the economic benefits of a satisfied customer?