7 customer service trends in digital banking
Customers want convenience, speed, and efficiency - and digital channels can fulfill this demand when they put human relationships first.
Chatbot statistics and trends in digital banking
Chatbots have a big role to play in the future helping financial services make customer service more efficient without entirely replacing human conversations.
Live Chat for Sales: Tips to Improve Sales in Financial Services
Live chat software uses high-tech to get more qualified leads and increase conversions rates in financial institutions. Make the most of live chat with these tips.
Secure Text Messaging for Banking: How Does it Work?
Secure text messaging is a useful solution for banking activities such as mortgages advice, private banking or insurance. Read on to discover why.
A Hybrid Approach to Financial Planning: What’s the Right Mix?
Like other sectors of the industry, wealth management is grappling a major question: What should be automated by robo-assisted services and what should be left for human expertise to best service clients?