Conversational BankingSecure Messenger
Secure Text Messaging for Banking: How Does it Work?
Secure text messaging is a useful solution for banking activities such as mortgages advice, private banking or insurance. Read on to discover why.
Conversational BankingCustomer Experience
A Hybrid Approach to Financial Planning: What’s the Right Mix?
Like other sectors of the industry, wealth management is grappling a major question: What should be automated by robo-assisted services and what should be left for human expertise to best service clients?
Unblu suiteCo-BrowsingConversational Banking
How to make seamless journeys a reality: the hybrid approach
Customers are now using more than six channels on average to keep in touch with their bank. But they still want human help – probably a lot more often than banks realize. That’s why financial institutions have to ensure their digital transformations enable hybrid interactions – part human, part robot.
Conversational BankingCustomer Experience
The benefits of building a customer-centric bank with purpose
Banks are being forced to rethink their raison d'être these days. It’s no longer enough to exist for the sole purpose of turning a profit. With a powerful purpose, banks can reconnect with the community they serve and rediscover the very human side of banking – and do well. Find out more on the benefits of pursuing a customer-centric purpose.
Conversational Banking
Is technology making your customer experience more human?
A great customer experience is a balancing act between the independent, savvy consumer who expects self-service on every device and the innately social human being who derives value from seeing and interacting with one another. How do we balance the convenience of digital with the need for human interaction?