How to use Unblu for conversational customer support
Learn how to integrate conversational banking tools to elevate the quality of your customer service while reducing costs.
What is conversational banking? Benefits and how to use it.
Conversational banking involves a diverse range of digital tools that prioritize customer engagement and promote productive conversations between client/agent.
What is omnichannel banking? Benefits and challenges for financial services
As the digitization of daily life picks up, omnichannel banking offers the perfect half-way house between online banking and a traditional face-to-face service.
5 trends transforming customer experience in digital banking
Banks can create a hybrid customer journey offering both the convenience of digital channels and the reassurance of person-to-person exchange.
What is a digital bank: trends and tools for 2020
Financial services need to offer hybrid services so customers can switch easily between automated services like chatbots, and speaking to a real advisor.