Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Co-browsing is a great example of technology that advances both efficiency and customer service. It allows banks to join customers' browsing sessions in real time.
Customers are now using more than six channels on average to keep in touch with their bank. But they still want human help – probably a lot more often than banks realize. That’s why financial institutions have to ensure their digital transformations enable hybrid interactions – part human, part robot.
Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.
Investors want seamless advice. But they are often conducting investment research on their own. Find out how co-browsing can turn their solo research efforts into collaborative and trust-building interaction with their advisor.