By stepping in at the right moment using digital tools, bank agents can guide customers through the initial steps of their journey reducing drop-offs.
At times when physical interaction becomes difficult - such as with COVID-19 - a hybrid customer journey can work to create a winning customer experience.
Unlike screen-sharing, co-browsing only shares the web or mobile application so the customer's data is never compromised.
Co-browsing has the potential to transform customer service. Learn the best ways to use it to both improve customer satisfaction and grow your business.
There are many benefits to employing co-browsing including improved efficiency to superior customer relations, as well as higher levels of security too.