Co-Browsing
Benefits of Co-browsing that Improve Customer Service
There are many benefits to employing co-browsing including improved efficiency to superior customer relations, as well as higher levels of security too.
Unblu PlatformCo-BrowsingCustomer Experience
13 customer service tips for banks and financial services
Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Co-Browsing
Co-Browsing for better online conversations: how does it work?
Co-browsing is a great example of technology that advances both efficiency and customer service. It allows banks to join customers' browsing sessions in real time.
Unblu PlatformCo-BrowsingConversational Banking
How to make seamless journeys a reality: the hybrid approach
Customers are now using more than six channels on average to keep in touch with their bank. But they still want human help – probably a lot more often than banks realize. That’s why financial institutions have to ensure their digital transformations enable hybrid interactions – part human, part robot.
Co-Browsing
What is co browsing: types and use cases
Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.