Co-Browsing
Co-Browsing for better online conversations: how does it work?
Co-browsing is a great example of technology that advances both efficiency and customer service. It allows banks to join customers' browsing sessions in real time.
Unblu PlatformCo-BrowsingConversational Banking
How to make seamless journeys a reality: the hybrid approach
Customers are now using more than six channels on average to keep in touch with their bank. But they still want human help – probably a lot more often than banks realize. That’s why financial institutions have to ensure their digital transformations enable hybrid interactions – part human, part robot.
Co-Browsing
What is co browsing: types and use cases
Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.
Co-BrowsingPrivate Banking
From solo to collaborative decision-making: how co-browsing helps the investor
Investors want seamless advice. But they are often conducting investment research on their own. Find out how co-browsing can turn their solo research efforts into collaborative and trust-building interaction with their advisor.
Unblu PlatformCo-Browsing
Co-browsing vs. Screen Sharing: what’s the difference?
Banks can use co-browsing alongside a phone call, a chat session, or a messenger conversation and ultimately create a more personalized experience for their customers. But remember co-browsing is different from screen-sharing.