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What are the best use cases for chatbots in banking?
Chatbot technology has the potential to ease the workload of customer service advisors and also offer an efficient support system for bank customers.
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Chatbot technology has the potential to ease the workload of customer service advisors and also offer an efficient support system for bank customers.
Chatbots can make customer service faster and offer a starting point for customers looking for financial advice on complex issues like mortgages or insurance.
Banks and financial services need to embrace the exciting potential of chatbot technology to deliver a quick and convenient customer service.
While banks become more digital, customers still value to chat with a human agent. Opt for a hybrid experience by merging chatbot with a live chat solution.
Chatbots have a big role to play in the future helping financial services make customer service more efficient without entirely replacing human conversations.