Information about us and our observations on the industry we serve.
Technology empowers financial services to deliver a more personalized and intuitive customer service. But are we doing enough to keep up with customer demands?
Learn how to integrate conversational banking tools to elevate the quality of your customer service while reducing costs.
Unless these tools are integrated with those that allow for human-to-human conversation, they risk leaving customers alienated and frustrated.
Insurers need to embrace a hybrid digital experience that merges self-service technology with human-operated digital channels.
Chatbots are able to stimulate human conversation and interact with clients, guide them to the right information and answer queries.