18 customer service statistics and trends in digital banking
Technology empowers financial services to deliver a more personalized and intuitive customer service. But are we doing enough to keep up with customer demands?
How to use Unblu for conversational customer support
Learn how to integrate conversational banking tools to elevate the quality of your customer service while reducing costs.
Why can't chatbots replace advisors in digital banking?
Unless these tools are integrated with those that allow for human-to-human conversation, they risk leaving customers alienated and frustrated.
Chatbot use cases: what bots can do in insurance services
Insurers need to embrace a hybrid digital experience that merges self-service technology with human-operated digital channels.
What are chatbots used for? 7 examples in everyday life
Chatbots are able to stimulate human conversation and interact with clients, guide them to the right information and answer queries.