Unblu's COO, Jens Rabe together with Olga Miler, Co-Founder & CEO of SmartPurse, and looked at trust as a challenge, as an opportunity, and what makes people connect or not connect with their financial institution.
A workforce that is out of touch with the demands of Millennials is holding financial services back from engaging this powerful segment of the population.
Technology empowers financial services to deliver a more personalized and intuitive customer service. But are we doing enough to keep up with customer demands?
Banks need to consider how to create an omnichannel strategy, technology priorities and the balance of traditional and digital channels among other things.
Conversational banking involves a diverse range of digital tools that prioritize customer engagement and promote productive conversations between client/agent.