VisualContext Digital asked our CEO Luc Haldimann how 2020 changed the company’s internal processes and how Luc leads Unblu in times of uncertainty.
Omnichannel banking offers the ease of digital tools while making space for those human interactions that make customers feel safe and secure.
Unless these tools are integrated with those that allow for human-to-human conversation, they risk leaving customers alienated and frustrated.
Adopting digital solutions allows banks to reduce support time and costs and gives customers the opportunity to interact with their bank in a way that suits them.
Those seeing the strategic opportunity within the forced focus on alternative client interaction methods are placing themselves ahead of the pack for the "next normal".