8 key retail banking trends in 2024

Discover the 8 most important retail banking trends to stand out from the competition and solidify your market share.

Digital Transformation, Retail Banking
How to improve customer engagement in banking

Strong customer experiences lead to larger purchases – provided you engage them at the right time.

Chatbots, Co-Browsing, Conversational Banking, Customer Experience, Retail Banking
2024 review: 6 trends transforming customer experience in digital banking

Digital banking trends are showing a move toward hybrid customer service experiences as banks strive to rebuild the trust that has fallen in recent years.

Conversational Banking, Customer Experience, Industry Trends, Retail Banking
Wealth apps: Improving the digital experience for your wealth management clients

Apps are an essential aspect of the modern wealth management digital experience. How can you leverage them to provide the best service?

Co-Browsing, Customer Experience, Wealth Management
Digital receptions: The technology to unlock branch expansion

One thing is for certain – bank branches are changing. As in-person footfall declines and digital or hybrid experiences become the norm, banks are faced with a do-or-die dilemma. That is to say, do you invest in branch transformation or allow your branch network to slowly fade away? Most customers and the banks themselves would

Digital Transformation, Retail Banking, Unblu Branch
Avoiding customer service fallout during an ebanking migration

Strong customer service will aid a successful ebanking migration project – and protect a bank’s reputation if something goes wrong.

Co-Browsing, Customer Experience, Retail Banking
Customer retention strategies for banks – what works?

There are two sides to customer growth: acquisition and retention. How do banks reduce churn to empower growth?

Customer Experience, Customer service, Retail Banking
PostNetz: Driving innovation with in-branch video consultations

In-person and digital environments are blended. To meet customer expectations, PostNetz have launched in-branch video consultations in eight test branches.

Customer service, Digital Advisory, Unblu Branch, Unblu Platform
Quality over quantity: The role of Co-Browsing in member interactions

Credit Union service agents need access to high-touch collaboration tools to provide the quality support members deserve.

Co-Browsing, Customer service, Digital Advisory
Key digital banking statistics – and what they mean for banks

Digital banking statistics are showing a back and forth between challenges and opportunities

Customer Experience, Customer service, Digital Transformation, Industry Trends, Retail Banking
Building trust is essential to retain wealth management clients

As growth slows, it’s becoming harder to retain clients. The wealth management firms that succeed are those that can cultivate a strong sense of trust.

Conversational Banking, Digital Advisory, Secure Messenger, Wealth Management
Mobile Co-Browsing: What is it and how does it benefit banks?

Mobile Co-Browsing or Co-Apping is emerging as a key tool for app-to-app customer service collaboration. But what exactly is it?

Co-Browsing, Live Chat
Ease the pressure on credit union contact centers – without alienating members

Credit unions must embrace conversational engagement to reduce contact center strain and serve all members, regardless of age.

Co-Browsing, Live Chat, Retail Banking, Unblu Platform
How should Swiss banks respond to the SBA’s “Memorandum of Understanding”?

With the SBA’s “Memorandum of Understanding” that promises to introduce multibanking to Switzerland, banks based in the country need to take action.

Retail Banking, Unblu Platform
Consolidating your credit union? Now is the time to invest in member experience

Credit unions undergoing consolidation initiatives shouldn’t put off digital transformation – they should leverage its power during migration.

Co-Browsing, Live Chat
Turning customer support excellence into sales opportunities for retail banking

Customer service is vital in the financial services industry, allowing retail banks or credit unions to capitalize on upsell or cross sell opportunities.

Co-Browsing, Live Chat