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Information about us and our observations on the industry we serve.

Transactions

Transactional Sameness or Relational and Relevant?

Luc Haldimann
Luc Haldimann  · CEO at Unblu

The customers have spoken – and in their mind, banks are all the same, focused on transactions, not relationships. Then there’s fintech and new regulations that are re-shaping the market landscape. These unstoppable market forces combined with customers’ dire indictment of the industry should be a rousing wake-up call to improve the customer experience before someone else does.

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