Where are we headed and how will we get there? Industry leaders guide this engaging conversation in Davos that covers the potential of cryptocurrency, the critical element of consumer trust, the consequences of consumer empowerment on data privacy, digital identity and more. Speakers are Ann Cairns, Vice-Chairwoman of MasterCard; Hikmet Ersek, CEO of Western Union; and Laurent Le Moal, CEO of PayU.
Digitally nimble fin-techs will attract 30% of traditional corporate banking revenue over the next five years. That daunting estimate behooves corporate banking to get moving with transitioning over to omnichannel. It’s a complicated transition, but there are tools and technology that can boost profit and help traditional corporate banks hold on to market share.
My friend’s mom is choosing a Christmas present for her insurance agent. As she puts it, it’s one small way she can thank her for going above and beyond during a time of need. So what was it that turned her difficult situation into a personal relationship?
What’s the point of having flexible, fast and helpful technology if employees can’t embody the same behaviour? If digital transformation is going to succeed, it has to be a cultural transformation. So how does a digital culture act and behave?
While every other age segment is online in large numbers, seniors are the last adopters in digital banking. Only 18% of seniors choose to use mobile banking services. Why is this? While age-related attitudes are partly to blame, banks can encourage seniors to adopt digital tools and re-engage with this important customer segment.