Blog

Digitale TransformationInsurance

Empowering the insurance customer on their journey

May 17, 2019

The majority of insurance customer journeys get interrupted or stalled. They start off well, but generally a bottleneck pops up as soon as there is some complexity in the claims process. Most insurers are not truly considering the journey their customers want to take. With an end to end digital journey, they can radically improve the customer experience, make the claims process a lot simpler and faster, and increase their bottom line. But it has to start with an agile approach.

Digital TransformationCustomer Experience

Reinventing trust in a digital world (Part 2)

April 9, 2019

The banking industry is still gripped by the fallout from the financial crisis, and customer trust is at all time low. Despite the distrust, customers still endow banks with their basic trust of keeping their money safe. This is a huge advantage that must be leveraged wisely.

Digital TransformationCustomer Experience

Reinventing trust in a digital world (Part 1)

April 3, 2019

The banking industry is still gripped by the fallout from the financial crisis, and customer trust is at all time low. Despite the distrust, customers still endow banks with their basic trust of keeping their money safe. This is a huge advantage that must be leveraged wisely.

Digital TransformationPrivate Banking

Disruptive Innovation: Banking 2030 (Davos)

March 15, 2019

Where are we headed and how will we get there? Industry leaders guide this engaging conversation in Davos that covers the potential of cryptocurrency, the critical element of consumer trust, the consequences of consumer empowerment on data privacy, digital identity and more. Speakers are Ann Cairns, Vice-Chairwoman of MasterCard; Hikmet Ersek, CEO of Western Union; and Laurent Le Moal, CEO of PayU.

Digital TransformationConversational Banking

Lagging Behind: The Digital Wakeup Call for Corporate Banking

January 8, 2019

Digitally nimble fin-techs will attract 30% of traditional corporate banking revenue over the next five years. That daunting estimate behooves corporate banking to get moving with transitioning over to omnichannel. It’s a complicated transition, but there are tools and technology that can boost profit and help traditional corporate banks hold on to market share.