Customer Experience
Customer service communication tips for financial services
A world-class customer service is essential to deliver a personalized experience and build a trusting relationship with banking customers.
Digital TransformationCo-BrowsingVideo Banking
Digital banking transformation in the times of COVID-19
At times when physical interaction becomes difficult - such as with COVID-19 - a hybrid customer journey can work to create a winning customer experience.
Customer ExperienceInsurance
11 tips for improving customer experience in insurance services
Insurers need to reconfigure the customer journey to meet evolving demands and ensure they always put the customer at the heart of their strategy.
Co-Browsing
Co-browsing and security: what financial services need to know
Unlike screen-sharing, co-browsing only shares the web or mobile application so the customer's data is never compromised.
Digital TransformationConversational Banking
What is a digital bank: trends and tools for 2020
Financial services need to offer hybrid services so customers can switch easily between automated services like chatbots, and speaking to a real advisor.