Live ChatChatbots
Chatbots vs live chat for customer service
While banks become more digital, customers still value to chat with a human agent. Opt for a hybrid experience by merging chatbot with a live chat solution.
Unblu suiteCo-BrowsingCustomer Experience
13 customer service tips for banks and financial services
Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Conversational BankingCustomer Experience
A Hybrid Approach to Financial Planning: What’s the Right Mix?
Like other sectors of the industry, wealth management is grappling a major question: What should be automated by robo-assisted services and what should be left for human expertise to best service clients?
Digital TransformationInsurance
Empowering the insurance customer on their journey
The majority of insurance customer journeys get interrupted or stalled. They start off well, but generally a bottleneck pops up as soon as there is some complexity in the claims process. Most insurers are not truly considering the journey their customers want to take. With an end to end digital journey, they can radically improve the customer experience, make the claims process a lot simpler and faster, and increase their bottom line. But it has to start with an agile approach.
Digital TransformationCustomer Experience
Reinventing trust in a digital world (Part 2)
The banking industry is still gripped by the fallout from the financial crisis, and customer trust is at all time low. Despite the distrust, customers still endow banks with their basic trust of keeping their money safe. This is a huge advantage that must be leveraged wisely.