Co-BrowsingConversational BankingSecure MessengerLive ChatChatbots
How to use Unblu for conversational customer support
Learn how to integrate conversational banking tools to elevate the quality of your customer service while reducing costs.
Digital TransformationCustomer Experience
Do your customers feel heard? 9 tips to boost customer experience in financial services
Combining a shift of mindset with the integration of tech solutions can help create experiences contributing to the customer’s trust into the organization.
Customer ExperienceDigital Advisory
UnbluTalk with Olga Miler: Reinventing trust in a digital world
Unblu's COO, Jens Rabe together with Olga Miler, Co-Founder & CEO of SmartPurse, and looked at trust as a challenge, as an opportunity, and what makes people connect or not connect with their financial institution.
Digital TransformationCustomer Experience
Stop advising like a Boomer by stepping into the shoes of Millennials
A workforce that is out of touch with the demands of Millennials is holding financial services back from engaging this powerful segment of the population.
Customer ExperienceChatbots
17 customer service statistics and trends in digital banking (updated 2020)
Technology empowers financial services to deliver a more personalized and intuitive customer service. But are we doing enough to keep up with customer demands?