Blog

Digitale TransformationInsurance

Empowering the insurance customer on their journey

May 17, 2019

The majority of insurance customer journeys get interrupted or stalled. They start off well, but generally a bottleneck pops up as soon as there is some complexity in the claims process. Most insurers are not truly considering the journey their customers want to take. With an end to end digital journey, they can radically improve the customer experience, make the claims process a lot simpler and faster, and increase their bottom line. But it has to start with an agile approach.

Unblu suiteInsurance

Why Insurers must focus on the journey, not the touch points.

May 3, 2019

Only 15% of customers are satisfied with their insurer’s digital experience. This is usually because of a disjointed customer experience. Each touch point may be a great stand-alone experience, but their cumulative experience across multiple touch points and channels over time is not. Insurers need to shift their focus from touchpoints to the journey.

Private BankingSecure Messenger

What is Secure Messaging?

April 25, 2019

Customers want to communicate with their bank the same way they communicate with their family - by text. Know what Secure Messaging is about.

Digital TransformationCustomer Experience

Reinventing trust in a digital world (Part 2)

April 9, 2019

The banking industry is still gripped by the fallout from the financial crisis, and customer trust is at all time low. Despite the distrust, customers still endow banks with their basic trust of keeping their money safe. This is a huge advantage that must be leveraged wisely.

Digital TransformationCustomer Experience

Reinventing trust in a digital world (Part 1)

April 3, 2019

The banking industry is still gripped by the fallout from the financial crisis, and customer trust is at all time low. Despite the distrust, customers still endow banks with their basic trust of keeping their money safe. This is a huge advantage that must be leveraged wisely.