Customer ExperienceInsurance
11 tips for improving customer experience in insurance services
Insurers need to reconfigure the customer journey to meet evolving demands and ensure they always put the customer at the heart of their strategy.
Co-Browsing
Co-browsing and security: what financial services need to know
Unlike screen-sharing, co-browsing only shares the web or mobile application so the customer's data is never compromised.
Digital TransformationConversational Banking
What is a digital bank: trends and tools for 2020
Financial services need to offer hybrid services so customers can switch easily between automated services like chatbots, and speaking to a real advisor.
Conversational BankingCustomer Experience
7 customer service trends in digital banking
Customers want convenience, speed, and efficiency - and digital channels can fulfill this demand when they put human relationships first.
Unblu PlatformChatbots
What are the best use cases for chatbots in banking?
Chatbot technology has the potential to ease the workload of customer service advisors and also offer an efficient support system for bank customers.